Welcome to the legal section of our website, where you can transparently review all the conditions, disclosures and regulations to make the best use of our platform.
General Terms and Conditions
Last updated: May 30, 2025
By using this website, you fully accept these Terms and Conditions, which are divided into General Terms and Conditions of Use and General Terms and Conditions of Sale. Please read the following carefully.
1. General Conditions of Use
Site Access: Access is free except for any connection fees. The user must be at least 16 years of age or older. Some functions require registration with valid e-mail and password.
User Account: Users are responsible for maintaining the confidentiality of their credentials. Any fraudulent use must be reported promptly via e-mail.
Safety and proper use: You agree not to engage in any activity that is harmful to the site or that infringes on the rights of third parties, including copyrights and trademarks.
2. General Terms and Conditions of Sale.
Products and prices: Prices are in Euros and include VAT. Descriptions and pictures are approximate. Prices may vary until order confirmation.
Payment methods: Secure methods such as credit cards and PayPal are accepted. Payment is required at the time of order.
Shipping: Throughout Italy and Europe by selected couriers. Costs and times are indicated before purchase confirmation.
Right of withdrawal: Pursuant to Legislative Decree 206/2005, the customer may withdraw within 14 days of receipt by notifying us by e-mail. Products must be returned undamaged and shipping costs are the responsibility of the customer.
Refunds: Made within 14 days of receipt of return. In case of defects, Leisure will undertake replacement or refund at its own expense.
3. Real Credit and Bonus
The site provides a Virtual Credit Systema: the Real Credit (about 5% of purchases). These credits can be used to discount future orders but have no legal value outside the site.
4. Responsibilities
Alarm System S.R.L.S. is not responsible for service interruptions, technical errors, or consequential damages resulting from the use of the site or products. It is not liable for malfunctions of linked external platforms.
5. Intellectual property
All contents of the site (text, images, trademarks) are protected by copyright. Any reproduction without written permission is prohibited.
6. Applicable law and place of jurisdiction
The contract is governed by Italian law. In case of disputes, the competent court is that of the consumer if resident in Italy, otherwise that of Frosinone.
Privacy and Cookie Policy
Last updated: May 30, 2025
This information is provided in accordance with EU Regulation 2016/679 (GDPR) and describes how Alarm System S.R.L.S., with registered office in Via Casavetere, No. 150, Fiuggi (FR), P.IVA 04789970616, as the data controller, collects and processes the personal data of users who visit and use the website www.leisureshop.it.
1. Privacy Policy
Identifying data: first name, last name, e-mail, telephone, address.
Access data: e-mail, password, IP address, access times.
Payment data: collected in anonymized form through external vendors (e.g., Stripe, PayPal).
Browsing data: automatically collected by technical and analytical cookies.
Delivery of online sales services.
Account registration and client profile management.
Shipping and after-sales service.
Sending promotional communications (only with consent).
Statistical analysis and improvement of user experience.
Legal and tax compliance.
Performance of a contract (Art. 6(1)(b GDPR).
Legal obligation (Art. 6(1)(c GDPR).
Explicit consent (Art. 6(1)(a GDPR).
Legitimate interest of the owner (e.g., fraud prevention, security).
Data are kept for as long as strictly necessary for the above purposes, but no longer:
10 years for tax and accounting obligations.
24 months for promotional purposes (if authorized).
Up to cancellation request for accounts no longer active.
You may exercise your rights at any time:
Access to personal data.
Rectification or update.
Deletion (right to be forgotten).
Limitation or objection to processing.
Data portability.
Complaint to the Data Protection Authority (www.garanteprivacy.it).
Requests should be sent to: info@leisureshop.it
2. Cookie Policy
The www.leisureshop.it website uses cookies to ensure proper functioning, improve user experience and collect anonymous statistics.
Technical cookies: necessary for the operation of the site.
Analytical cookies: for anonymous aggregate analysis.
Profiling cookies: to personalize content and advertising (only with consent).
Session and navigation cookies.
Preference cookies (e.g., language, currency).
Analytical cookies (e.g., Google Analytics with anonymized IP).
Third-party cookies (e.g., Facebook Pixel, affiliate tools).
When first logging in, the user can manage preferences via banners. At any time it is possible:
Change the settings from the browser.
Withdraw consent from the appropriate links in the footer.
3. Security
Data are processed with appropriate technical and organizational security measures to protect them from unauthorized access, loss, or disclosure.
Returns Policy
Last updated: May 30, 2025
This policy applies to all purchases made on www.leisureshop.it, operated by Alarm System S.R.L.S., headquartered at Via Casavetere, No. 150, 03014 Fiuggi (FR), VAT 04789970616.
1. Return times
You have the right to request the return of products purchased within 10 days from the date of receipt of the order, without having to provide any reason. The right of withdrawal under the Consumer Code remains valid within the first 14 days after delivery.
2. Return methods
To request a return, you must send an e-mail to info@leisureshop.it indicating:
Order number.
Item(s) to be returned.
Motivation (optional).
Preferred refund method (same payment method or site credit).
The product must be returned in perfect condition, unused, in its original packaging, and with any seals intact. Return shipping costs are the responsibility of the customer.
3. Exclusions from returns
Returns are not possible for:
Underwear, swimwear and lingerie without a hygienic seal.
Cosmetics and personal hygiene products that have already been opened.
Customized or made-to-measure products.
Products damaged or with obvious signs of use.
Items marked as non-returnable or received free.
4. Refund times and methods
Once the return has been received and inspected, the refund will be issued within 5-10 business days, with the following options:
Refund to your original payment method.
Credit to be used at www.leisureshop.it.
Original shipping charges are non-refundable.
5. Right of withdrawal (14 days)
In accordance with Legislative Decree 206/2005, the customer has the right to withdraw from the contract within 14 days of receiving the goods. To exercise this right, you must send written notice to info@leisureshop.it or complete the withdrawal form (available upon request).
The products must be returned within a further 14 days of the withdrawal notification, at your own expense, in intact condition and in the original packaging.
Once the return has been received and verified, the refund will be issued within 14 days, using the same payment method used at the time of purchase.
6. Defective or incorrect items
If the customer receives a defective or incorrect product, they must contact our customer service team within 48 hours of delivery. Leisure will replace the product or issue a full refund, including shipping costs.
Shipping Policy
Last updated: May 30, 2025
All orders placed on www.leisureshop.it are handled by Alarm System S.R.L.S., headquartered at Via Casavetere, No. 150, 03014 Fiuggi (FR), VAT 04789970616.
Preparation times
Orders are prepared and shipped within 1-3 business days after payment is confirmed.
Shipping Methods
Shipping Type
Estimated Times
Cost
Standard Shipping
5-9 working days
Free
Locker or Collection Point
5-10 working days
Free
Express Shipping
5-8 working days
Free
The Quick Ship option indicates shipment from European warehouse. Otherwise, the order may be shipped from non-EU warehouse, leading to possible delays.
Useful Information
Delivery time: Times given are estimated and may vary due to causes beyond our control, such as weather, strikes, or customs delays.
Taxes and extra charges: For orders over €182 (including VAT), a handling fee may be charged to cover customs duties and logistics costs. The amount will be visible at checkout.
Order Tracking: You will receive an email with the tracking number as soon as the package ships. You will be able to track the shipment from the "My Account" → "My Orders" section.
Delivery problems:
If your package does not arrive within the expected time frame, please contact us within 45 days of payment.
If your tracking says “delivered” but you haven’t received anything, or if there are errors (missing or incorrect products), report it within 30 days of the delivery date indicated on the tracking.
The "Confirm Delivery" button remains active for 6 months after shipment; after that, it will be disabled.
Free shipping conditions: Removing items from your cart may void your free shipping entitlement. Always check that your final order amount is within the specified limits.
Warranty Conditions
Last updated: May 30, 2025
Object of Warranty
All products sold on leisureshop.co.uk, new and not used, are covered by legal warranty according to the provisions of Legislative Decree 206/2005 (Consumer Code).
The warranty covers conformity defects found within 24 months from the date of delivery for private consumers. For corporate or VAT-registered customers, the 12-month warranty applies, unless otherwise specified by the manufacturer.
Coverage
Manufacturing defects.
Malfunctions not caused by misuse.
Technical anomalies not the customer's fault.
Exclusions
Accidental damage, falls or shocks.
Damage caused by misuse or tampering.
Damage caused by water, moisture, heat, shock, or misuse.
Commercial use not intended by the manufacturer.
Battery and parts subject to normal wear and tear.
Warranty Request
To activate a request:
Send an email to info@leisureshop.it with the subject line Warranty Request.
Attach the order number, description of the defect, and photos/videos showing the problem.
The Leisure team will analyze the case within 5 working days.
If the request is approved, we will proceed with free repair, product replacement, or partial or full refund, depending on availability.
Return for Technical Inspection
The customer may be asked to return the product for evaluation. Shipping costs are the responsibility of the customer unless otherwise noted.
Terms
Warranty claims must be made within 2 months after discovery of the defect. Exceeded the time limit or if documentation is missing, the claim may not be accepted.
Complaint Management
Last updated: May 30, 2025
Purpose
Leisure is committed to providing efficient and transparent customer service. This policy defines how any user can file a formal complaint for any issue related to:
Orders received.
Defective or nonconforming products.
Delays in delivery.
Services not properly delivered.
Technical problems on the site.
How to Submit a Complaint
The complaint must be sent within 7 days of the occurrence of the event being reported, by email to info@leisureshop.it with:
Email Subject: COMPLAINT [Order Number].
Detailed description of the problem.
Any photos or videos.
Order date and customer data.
Response Time
Complaints received are handled within 5 working days.
For complex requests, an additional time of 3 working days may be required.
Management Phases
Confirmation of receipt of complaint.
Evaluation of evidence received.
Written e-mail response with proposed solutions, which may include return, replacement, refund, credit, or reasoned rejection.
Mode of Communication
All official communication regarding the claim will be handled exclusively by email to ensure traceability and transparency.
Additional Rights
The customer retains all rights under the Consumer Code (Legislative Decree 206/2005), including access to out-of-court dispute resolution mechanisms.
Real Credit
Last updated: May 30, 2025
What are Real Credits
Each user can accumulate two types of credits:
Real Credit: a percentage retained from the value of each purchase made (usually 5% of the final price), credited to the wallet as spendable money;
1. Real Credit
Definition: Credited as a spendable credit in the wallet, equal to 10% of the value of each purchase, 0.03€ for each review and 0.50€ for the bring a friend program.
Usage:
It can be used to pay for future orders;
It is not convertible into money;
It has an expiration of 12 months.
Example: By spending 100€, you receive 5€ Real Credit to spend on your next purchase.
2.
3. Wallet Management
Each customer can view the Real balance in their personal account;
Credits are not transferable to third parties;
The System automatically updates balances after each completed order.
4. Special conditions
In case of total return, the used Real Credits will be deducted;
In case of partial return, the value deducted will be proportionate;
Policy on Promotional Coupons
Last updated: May 30, 2025
This notice describes the terms and conditions applicable to coupons ("Coupons") issued by Leisure (Alarm System S.R.L.S., headquartered at Via Casavetere, No. 150, 03014 Fiuggi (FR), VAT No. 04789970616) and usable by non-commercial individuals at www.leisureshop.it.
1. How to get Coupons
While registering a new customer account;
Through pop-ups, promotional campaigns or banners on the site;
As a result of purchases or newsletter subscriptions;
In collaboration with influencers, events or social campaigns;
In occasional promotions dedicated to specific periods.
2. Types of Coupons
Fixed-amount coupons;
Percentage coupon on total order (excluding tax and shipping);
Coupons usable only on non-promotion items;
Coupon for free standard or expedited shipping;
Coupons related to marketing campaigns or special promotions.
3. Rules of use and limitations
Coupons are valid only at www.leisureshop.it;
Each coupon can only be used once;
Coupons are not convertible to cash;
Only one coupon can be used per order;
In case of refund or return:
If the coupon is still valid and associated with your account, it can be credited back to you;
If it is expired or not associated with an account, it will no longer be available.
4. Validity of Coupons
Each coupon has a specific expiration date, after which it can no longer be used. Always check the expiration date before use.
5. Redemption rules related to Coupons
In case of full or partial refund on a coupon order:
If the remaining order amount is still within the coupon threshold, there will be no change;
If it is no longer within the threshold, the refund amount will be adjusted proportionally.
Example: You used a €15 coupon on a €120 order (threshold > €99). If you ask for a partial refund and the remaining total drops to 90€, the applicable coupon would only be 6€, so you will be deducted 9€ at the refund stage.
6. Assistance
If you have any questions or concerns about the Coupons you can contact us at: info@leisureshop.it
Product Placement
Last updated: May 30, 2025
The following policy describes how products are placed in the www.leisureshop.it marketplace (hereafter Leisure) within searches, homepages and categories.
Definitions
Platform: Leisure's website and mobile app.
Sponsored product: items with increased visibility due to promotions or positive feedback.
User: a person who browses or purchases on the platform.
Vendor: third party who displays and sells products on Leisure.
Placement: order in which products are shown in the results.
1. Factors influencing positioning
The visibility of a product can be influenced by:
Competitive price: products with cheaper prices have more visibility.
Available stock: items with immediate availability tend to appear sooner.
New arrivals: recently entered products are promoted initially.
Active discounts or promotions: temporarily increase placement.
Shipping time: items with quick delivery may get higher ranking.
Feedback and reviews: positive ratings influence ranking.
Performance: low return rates, high reliability and punctuality improve visibility.
Clicks and purchases: products with high click and conversion rates are promoted.
Personalized history: algorithm considers browsing preferences and habits.
Matching with searches: products most relevant to the query have priority.
2. Promotions and sponsored products
Leisure can promote:
Products in limited supply;
Items with excellent feedback;
New or trendy items.
Such products may appear in special sections such as Top Rated, Featured, Deals of the Day, etc.
3. Filters and Sorting
Users can sort products according to different criteria:
Relevance
Price (increasing or decreasing)
New arrivals
Bestsellers
Favorites / Wish List
In addition, advanced filters are available for:
Category, size, color, shipping, brand, etc.
4. Customization
Any user can:
Change your preference settings;
Manage Cookies and Recommendation Systema;
Disable automated suggestions, if desired.
For assistance or more information: info@leisureshop.it
Alarm System S.R.L.S. | Via Casavetere, No. 150, 03014 Fiuggi (FR) | P.IVA 04789970616
Terms Used
Last updated: May 30, 2025
What is the Used Section
Leisure's Used section allows registered users to propose used goods for sale. All proposals are manually evaluated by staff before being posted online.
How it works
User submits product description, photos and features via dedicated form or restricted area.
The Leisure team evaluates the proposal and notifies the vendor:
Acceptance or rejection;
Possible base bid or recommended price.
In case of acceptance:
The product is published for a fixed time;
Users can bid or buy directly.
Delivery of products
Shipping arrangements are made on a case-by-case basis.
The seller is responsible for packaging and delivery.
Alternatively, Leisure can offer an on-demand shipping service (at a separate cost).
Payment
Payment is made through Leisure's secured Systema.
Leisure retains a commission on the sale (stated at the time of the agreement).
The balance to the seller is made after confirmation of receipt and verification by the buyer.
Warranty and liability
Used products are sold "seen and liked."
There is no commercial warranty unless otherwise specified.
Buyer consciously agrees to purchase used goods.
Limitations
They are not allowed for sale:
Counterfeit or untraceable products;
Goods that violate the rights of third parties or Italian laws;
Dangerous, expired, damaged or hygienically inadequate items.
Privacy
All data provided will be processed in accordance with current privacy regulations. See our Privacy Policy section.
Assistance
Outside Vendors Agreement
Last updated: May 30, 2025
Foreword
The Leisure platform hosts a section dedicated to the sale of used items posted by private or business users who wish to offer personal or business goods that are no longer new.
The inclusion of products in this section is subject to acceptance of these conditions.
1. Publication of products
Vendors should send request to Leisure with:
Original product photos;
Detailed description;
Proposed auction base or fixed price.
All content is evaluated by Leisure before publication.
Publication is at the discretion of the editors, who may reject products without obligation to state reasons.
2. Seller's responsibility
The seller guarantees that he/she is the rightful owner of the property offered for sale.
He is responsible for the truthfulness of the information provided and the absence of hidden defects.
The sale of counterfeit, stolen or legally prohibited items is prohibited.
3. Sales management
In case of confirmed sale by auction or direct order:
The seller will be contacted to ship the product;
The amount will be transferred net of the fee retained by Leisure (upon notification).
The sale is not final until the best offer is accepted by the seller himself.
4. Limitations and penalties
Failure to comply with conditions can lead to:
To the removal of published products;
To blocking the user account;
To reporting to authorities in case of wrongdoing.
5. Mediation service
Leisure acts as a technical intermediary between seller and buyer, but does not assume direct responsibility for the quality or conformity of the good unless otherwise stated.
To become a seller or submit a product: info@leisureshop.it (Subject: Proposal Used Section)
Alarm System S.R.L.S. | www.leisureshop.it
International Customer Information
Last updated: May 30, 2025
International Shipping
Leisure ships products to various countries in the European Union and also to international destinations upon request. Shipping costs are automatically calculated at checkout.
Customs documentation
Orders outside the EU may be subject to customs controls, import taxes or duties imposed by the destination country.
These costs are not included in the order total and are the responsibility of the customer.
Responsibility
Leisure is not responsible for delays or withholding due to customs authorities in the receiving country.
Any refusal of delivery by the customer does not entitle the customer to a refund if the product was properly shipped.
Applicable regulations
All contracts are governed by Italian law, even for purchases from foreign countries.
In case of international disputes, the exclusive jurisdiction is of the Court of Frosinone (Italy), unless otherwise required by EU Regulation No.1215/2012.
For specific inquiries about overseas shipments, please contact us by email: info@leisureshop.it
Marketing Consent
Last updated: May 30, 2025
Subject of consent
By submitting this form, you authorize the processing of your personal data for direct marketing purposes by Leisure, including:
Sending newsletters;
Promotional and commercial communications via email;
Exclusive offers for members only;
Notices about new products, initiatives or services.
Legal Basis
Processing is carried out in accordance with Article 6 Paragraph 1 letter a) of Regulation (EU) 2016/679 (GDPR), only with the explicit consent of the data subject.
Mode
Consent is optional and can be given at registration or during checkout.
It can be revoked at any time by writing to info@leisureshop.it or by clicking on the description link in each e-mail.
Lack of authorization
Refusal to provide consent does not affect your ability to register with the site or make purchases.
Contacts
To exercise your privacy rights (access, modification, deletion of data), you can write to: info@leisureshop.it
Digital Services Act (DSA - EU) Compliance.
Digital Services Act (DSA) - Statement of ComplianceLast Updated: May 30, 2025
Leisure (www.leisureappweb.it), operated by Alarm System S.R.L.S., headquartered at Via Casavetere, No. 150, 03014 Fiuggi (FR), VAT 04789970616, is committed to providing a secure online experience that complies with the European Union's Digital Services Act (DSA).
1. Information on active users in the EU.
Under Article 24.2 of the DSA, we are required to publish, every six months, the average number of monthly active users in the EU. Currently, our platform is not among those classified as very large platforms, but we are committed to maintaining an appropriate level of transparency by making this data public if requested by the relevant authorities.
2. Single point of contact
If you believe that any of the content posted on our site violates European or local regulations, you may contact us by:Email: info@leisureshop.it. We are available to receive communications in Italian or English.
Relevant authorities (European Commission, digital service coordinators, trusted reporters) can use the same address as an official contact point.
3. Content or account disputes
If a user believes that he or she has suffered an unjust removal of content or account restriction, he or she may appeal within 6 months by writing to indirizzo:info@leisureshop.it. Alternatively, an appeal can be made to a certified out-of-court dispute resolution body recognized by the European Commission. The decisions of such bodies are not binding.
4. Transparency obligations
Should we fall among the online platforms subject to the obligations of Articles 15, 24 and 42 of the DSA, we will undertake to publish our own semi-annual. Transparency Reports, which will include data on content moderation and platform security.
5. Data access for researchers
Accredited researchers who wish to request access to public data on the platform for scientific purposes in accordance with Article 40.12 of the DSA may send a request a:info@leisureshop.it. We reserve the right to evaluate the request in accordance with the criteria set forth in the regulations.
Operator: Alarm System S.R.L.S. FV Via Casavetere, No. 150, Fiuggi (FR)VAT No.: 04789970615 Email: info@leisureshop.it
