Shipping terms
We guarantee to ship out within 48 hours after payment confirmation (except Holiday) send the item to you as a gift.
Our shipping rates include the cost of transportation, handling, packaging and related labor costs.
We ship worldwide from China.
Delivery time is approx. 14 to 20 business days (excluding Saturday & Sunday, Public Holiday) for most US/UK/AU destinations
Please contact us If you don't receive it within above business days, we will solve this problem in a very short time.
For the safety of the item, insurance is highly recommended.
International Buyers Note
1. Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
2. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
3. Actual product size may be slightly different from our description due to the use of different measuring tools.
4. Notice for Customers from Russia
Please make sure to provide us with your FULL NAME when you place order, otherwise, your parcel may not be delivered.
5. Notice for Customers from Brazil
Please provide us with your CPF NUMBER when you place order.
6. To Purchase the Customer Notification Tap
If you purchase the faucet contains hoses, hose specification for 1/2” by default, standard size.
If you need 3/8” or UK 3/8” size of the tubes, please leave a message in the order.
The payment
We accept Alipay, West Union, Escrow, etc.
Payment must be made within 3 days of ordering.
If you can't checkout immediately after auction ends, please wait a few minutes and retry. Payments must be completed within 3 days.
About the Warranty
All products are covered by a five-year warranty. (Except for accessories.)
We offer free repair service for quality problem during the first year after purchase, buyer's agreement to pay 2 ways shipping cost.
Spare parts and accessories are not under warranty.
If the item is defective upon arrival, the customer has 3 days from the date of receipt to exchange it for a new one. We only pay one-way shipping from China to you, and we'll reship the replacement to you via China Post Air Mail. Please ensure all items are undamaged and in resalable condition upon receipt. Please also provide proof of quality of the problem.
Please inspect the package upon arrival in front of the courier. If you find the package damaged or the device broken, please refuse to sign for it and contact us ASAP. We also require proof from the shipping company that the package was damaged upon arrival. You can then file a claim with the shipping company for compensation. Otherwise, we will not accept any compensation claims from the buyer.
Responses & DSRs
We depend on our reputation and customer satisfaction to succeed. Therefore, your feedback and DSRs are extremely important to us, as better DSR scores affect our search ranking on Alibaba.
If you love my items, please leave me good feedback and a 5-star DSR rating. Your action will help us offer our milk and bread. I will do the same for you. If we don't give you enough reason for a 5-star rating on each DSR, then please let us know how we can earn your 5-star rating before submitting scores!
Refund & Return
As an responsible seller, we guarantee free exchange or full refund, if the item is defective.
The validity period is 30 days from the day of ordering, so please inform us about the defect in advance once found.
We will refund you if the item is not as described or damaged in transit.
You can return it within 7 days after receiving it.
But the shipping fee is non-refundable.
The item should be returned to us in its original condition by mail with tracking number.
Any question you would like to ask, welcome to email me
Contact us
All emails will be answered within 24 hours. If you don't receive a reply, please resend your email and we'll get back to you as soon as possible. If you email us and don't hear back, please email us again through Alibaba. Emails are processed within 24 hours on weekdays. We normally work Monday through Friday (except national holidays).
Please contact us before leaving negative or neutral feedback. We will work with you to resolve any issues.
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