Returns Policy / Shipping Times / Payments
Last updated: May 30, 2025
This policy applies to all purchases made on www.leisureshop.it, managed by Alarm System SRLS, with registered office in Via Casavetere, n° 150, 03014 Fiuggi (FR), VAT number 04789970616, Legal Director Avolio Martina
1. Return times
You have the right to request a return of purchased products within 10 days of receiving your order, without having to provide any reason. The right of withdrawal provided for by the Consumer Code remains valid within the first 14 days of delivery.
2. Return methods
To request a return, you must send an email to info@leisureshop.it indicating:
Order number.
Item(s) to be returned.
Motivation (optional).
Preferred refund method (same payment method or site credit).
The product must be returned in perfect condition, unused, in its original packaging, and with any seals intact. Return shipping costs are the responsibility of the customer.
3. Exclusions from returns
Returns are not possible for:
Underwear, swimwear and lingerie without a hygienic seal.
Cosmetics and personal hygiene products that have already been opened.
Customized or made-to-measure products.
Products damaged or with obvious signs of use.
Items marked as non-returnable or received free.
4. Refund times and methods
Once the return has been received and inspected, the refund will be issued within 5-10 business days, with the following options:
Refund to your original payment method.
Credit to be used on www.leisureshop.it.
Original shipping charges are non-refundable.
5. Right of withdrawal (14 days)
In accordance with Legislative Decree 206/2005, the customer has the right to withdraw from the contract within 30 days of receiving the goods. To exercise this right, you must send a written communication to info@leisureshop.it or complete the withdrawal form (available upon request).
The products must be returned within a further 14 days of the withdrawal notification, at your own expense, in intact condition and in the original packaging.
Once the return has been received and verified, the refund will be issued within 14 days, using the same payment method used at the time of purchase.
6. Defective or incorrect items
If the customer receives a defective or incorrect product, they must contact our customer service team within 48 hours of delivery. Leisure will replace the product or issue a full refund, including shipping costs.
Shipping Policy
Useful Information
Delivery times: The times indicated are estimates and may vary for reasons beyond our control, such as weather conditions, strikes, or customs delays.
Last updated: May 30, 2025
All orders placed on www.leisureshop.it are managed by Alarm System SRLS, with registered office in Via Casavetere, n° 150, 03014 Fiuggi (FR), VAT number 04789970616.
Preparation times
Orders are prepared and shipped within 1-3 business days of payment confirmation.
Shipping Type: Standard Shipping 7 – 15 working days
Taxes and additional fees: For orders over €182 (including VAT), a handling fee may apply to cover customs duties and logistics costs. The amount will be visible at checkout.
Order Tracking: You'll receive an email with your tracking number as soon as your package ships. You can track your shipment by going to "My Account" → "My Orders."
Delivery problems:
If your package does not arrive within the expected time frame, please contact us within 45 days of payment.
If your tracking says “delivered” but you haven’t received anything, or if there are errors (missing or incorrect products), report it within 30 days of the delivery date indicated on the tracking.
The "Confirm Delivery" button remains active for 6 months after shipment; after that, it will be disabled.
Free shipping conditions: Removing items from your cart may void your free shipping entitlement. Always check that your final order amount is within the specified limits.
Payments
At LeisureShop.it, we offer our customers secure, traceable payment methods that comply with European standards.
✅ Accepted payment methods:
- Credit/debit card (Visa, Mastercard, Maestro, American Express)
- PayPal
- Apple Pay / Google Pay (on compatible devices)
- Bank transfer (on request)
All payments are handled through certified and secure gateways, with 256-bit SSL encryption, to ensure maximum protection of sensitive customer data.
Prices and VAT:
All prices shown on this site include VAT (where applicable).
For international orders, any customs duties or local taxes are the responsibility of the customer and will be calculated by the destination country.
???? Receipt/Invoice:
Upon completion of the order, the customer will receive an email confirmation with payment details and a purchase summary.
Businesses or professionals can request a personal invoice by entering their tax information during checkout.
???? Safety:
No payment data is stored on our systems. All transactions are processed by providers certified according to the latest PCI-DSS (Payment Card Industry Data Security Standard) standards.
